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The Secret to Becoming a Car Sales Superhero

Aug 15, 2024

"The Secret to Becoming a Car Sales Superhero: Merging Old-School Practices with Modern Technology"

In today's fast-paced, tech-driven world, it's easy to assume that technology alone is the key to success in sales. We've seen how CRM systems, automation tools, BDC's and digital marketing platforms have streamlined processes, making it possible to reach more potential customers than ever before. But while these tools have made things more efficient, the overall numbers for car salespeople remains the same. The truth is, technology by itself doesn't make a salesperson more successful—it's how you use it that counts.

The Efficiency Paradox

Technology has undoubtedly transformed the sales landscape. Gone are the days of rifling through Rolodexes and making cold calls for hours. Today, leads can be generated with a few clicks, and customer data is at your fingertips. But with all this efficiency, one might expect the average salesperson to sell more cars than ever. Yet, the numbers don't show a dramatic increase.

Looking back at the numbers, the average number of cars sold per salesperson has remained relatively stable over the decades. In the 1970s, a typical salesperson might have sold around 6-8 vehicles per month. By the 1980s, this number increased slightly to 8-10 cars per month, and by the 1990s and 2000s, it was common for salespeople to sell around 10-12 vehicles monthly. Even in the 2010s and 2020s, despite all the technological advancements, the average number has hovered around 8-12 vehicles per month. This stability suggests that while technology has made the process more efficient, it has yet to increase the overall output of individual salespeople.

The Missing Piece: Human Connection

Success was built on relationships and community engagement in the earlier eras of car sales. Salespeople were:

  • Fixtures in their communities.
  • Attending local events.
  • Sponsoring youth sports teams.
  • Building trust through face-to-face interactions.
  •  

They didn't just sell cars, they built relationships that lasted for years.

While technology has made it easier to reach more people, it can't replicate the depth of connection that comes from genuine human interaction. This is where many salespeople today are missing an opportunity. By merging the tried-and-true practices of relationship building with the efficiency of modern technology, salespeople can become true sales superheroes.

The Superhero Sales Strategy

Imagine a salesperson who combines the best of both worlds—someone who uses technology to generate leads, track customer preferences, and follow up at the perfect moment, but who also knows how to connect with customers on a personal level. This salesperson attends local events, sponsors community activities, and tries to be a recognizable, trusted figure in their area.

This approach creates a powerful synergy. Technology makes the process more efficient, but the human touch builds trust and loyalty. People will buy from someone they know, like and trust, return for future purchases, and recommend you to others.

How to Merge the Old and New
  1. Leverage Technology for Efficiency: Use CRM tools to keep track of your customers, automate routine tasks, and ensure you're following up with leads at the right time. Use digital marketing to reach a larger audience and bring them into your sales funnel.
  2. Build Community Connections: Don't rely solely on digital interactions. Attend community events, sponsor local activities, and actively participate in your area. This builds your reputation as more than just a salesperson—you become a trusted member of the community.
  3. Focus on Relationships: Make it a priority to connect with your customers beyond the transaction. Send personalized follow-ups, remember important details about their lives, and show genuine interest in their needs.
  4. Educate and Empower: Use your knowledge to educate customers, helping them make informed decisions. This builds trust and positions you as an expert rather than just someone trying to make a sale.
  5. Continuous Learning: Stay updated on the latest technology trends, but don't forget the fundamentals of salesmanship. The best salespeople can adapt to new tools while staying rooted in the principles that have always driven success.
The Future of Sales is Hybrid

The future belongs to salespeople who can blend the efficiency of technology with the timeless principles of relationship building and community engagement. These sales superheroes will meet their sales goals and exceed them, creating lasting relationships that translate into repeat business and referrals.

In a world where many are becoming increasingly dependent on technology and outside vendors, those who can merge the best of the old with the new will stand out. They'll survive and thrive, becoming true leaders in the industry.

So, if you want to become a sales superhero, don't just rely on technology—use it as a tool, but remember that the heart of sales is, and always will be, about people. By building genuine connections and leveraging technology to enhance, not replace those connections, you can achieve success beyond what technology alone could ever offer.

Just remember this. PEOPLE > PIXELS